SIT40416 – Certificate IV in Hospitality

SIT40416 – Certificate IV in Hospitality

 Fee For Service  RPL & Skills Recognition  Govt. Funded  Traineeship/Apprenticeship

nrt-logo-reverse

Overview

This qualification reflects the role of skilled operators who use a broad range of hospitality service, sales or operational skills combined with supervisory skills and sound knowledge of industry operations to plan, monitor and evaluate the work of team members. They operate independently or with limited guidance from others, and use discretion to solve non-routine problems. This qualification provides a pathway to work as a supervisor in hospitality organisations such as restaurants, hotels, motels, clubs, pubs, cafés, and coffee shops. This qualification allows for multi-skilling and for specialisation in accommodation services, food and beverage, and gaming.

 Outcomes

Career Opportunities

  • bar supervisor or team leader
  • concierge
  • duty manager
  • food and beverage supervisor or team leader
  • front office supervisor or team leader
  • housekeeping supervisor or team leader
  • gaming supervisor or team leader
  • shift manager.

Pathways

Upon successful completion of this qualification you can undertake further study in Diploma in Hospitality.

Further information on this qualification can be found by contacting our Student Support Team or visiting www.training.gov.au

 Course Details

Entry Requirements & Pre-Requisites
  • Students must have sufficient literacy and language English skills and may be required to complete a Language, Literacy and Numeracy assessment prior to undertaking training to ensure they have the required skills to undertake training at this level
  • For online delivery you will require access to a computer, internet connection and email, appropriate software (Microsoft Word and Excel or similar) and range of commonly used business equipment (photocopier, faxes, binder, telephone, answering machine)
  • You may be required to access an actual workplace or simulated environment to under some assessment tasks depending on the elective units selected

Pre-Requisites

There are no pre-requisite units for this qualification.
For additional information regarding the specific units listed please visit www.training.gov.au (Certificate IV in Hospitality).

 

Training Handbook        

Download the Student Training Handbook.

Unit Outline

You will be required to be competent in 21 units, consisting of 9 core unit and 12 elective units of competency as below.

Electives breakdown must be

    • 1 unit from Group A
    • 7 units from Group B
    • 4 units from Group B, elsewhere in the SIT Training Package, or any other current Training Package or accredited course.

The selection of electives must be guided by the job outcome sought, local industry requirements and the complexity of skills appropriate to the AQF level of this qualification

 

Core units
BSBDIV501 Manage diversity in the workplace
SITHIND004 Work effectively in hospitality service
SITXCCS007 Enhance customer service experiences
SITXCOM005 Manage conflict
SITXFIN003 Manage finances within a budget
SITXHRM001 Coach others in job skills
SITXHRM003 Lead and manage people
SITXMGT001 Monitor work operations
SITXWHS003 Implement and monitor work health and safety practices
Elective units
Group A
SITHIND001 Use hygienic practices for hospitality service
SITXFSA001 Use hygienic practices for food safety
Group B
Accommodation Services – Front Office, Housekeeping and Porting
CPPCLO2001A Maintain hard floor surfaces
CPPCLO2004A Maintain carpeted floors
CPPCLO2009A Clean glass surfaces
CPPCLO2010A Clean ceiling surfaces and fittings
CPPCLO2017A Clean wet areas
CPPCLO2019A Sort and remove waste and recyclable materials
CPPCLO2035A Maintain cleaning storage areas
CPPCLO3013A Clean window coverings
CPPCLO3016A Wash furniture and fittings
SITHACS001 Clean premises and equipment
SITHACS002 Provide housekeeping services to guests
SITHACS003 Prepare rooms for guests
SITHACS004 Launder linen and guest clothes
SITHACS005 Provide porter services
SITHACS006 Provide valet services
SITHACS007 Conduct night audit
SITHACS008 Provide accommodation reception services
SITTTSL002 Access and interpret product information
SITTTSL005 Sell tourism products and services
SITTTSL006 Prepare quotations
SITTTSL007 Process reservations
SITTTSL010 Use a computerised reservations or operations system
Client and Customer Service
SITXCCS002 Provide visitor information
SITXCCS004 Provide lost and found services
SITXCCS005 Provide club reception services
SITXCRI001 Respond to a customer in crisis
Communication and Teamwork
SITXCOM004 Address protocol requirements
Computer Operations and ICT Management
BSBITU301 Create and use databases
BSBITU306 Design and produce business documents
BSBITU402 Develop and use complex spreadsheets
E-Business
SITXEBS001 Use social media in a business
Environmental Sustainability
BSBSUS401 Implement and monitor environmentally sustainable work practices
Events
SITEEVT001 Source and use information on the events industry
SITEEVT002 Process and monitor event registrations
SITEEVT003 Coordinate on-site event registrations
SITEEVT004 Provide event staging support
SITEEVT005 Plan in-house events or functions
Finance
BSBFIA301 Maintain financial records
BSBFIA401 Prepare financial reports
SITXFIN002 Interpret financial information
First Aid
HLTAID003 Provide first aid
Food and Beverage
SITHFAB001 Clean and tidy bar areas
SITHFAB002 Provide responsible service of alcohol
SITHFAB003 Operate a bar
SITHFAB004 Prepare and serve non-alcoholic beverages
SITHFAB005 Prepare and serve espresso coffee
SITHFAB006 Provide room service
SITHFAB008 Operate and monitor cellar systems
SITHFAB009 Conduct a product tasting for alcoholic beverages
SITHFAB010 Prepare and serve cocktails
SITHFAB011 Provide advice on beers, spirits and liqueurs
SITHFAB012 Provide advice on Australian wines
SITHFAB013 Provide advice on imported wines
SITHFAB014 Provide table service of food and beverage
SITHFAB015 Provide silver service
SITHFAB016 Provide advice on food
SITHFAB017 Provide advice on food and beverage matching
SITHFAB018 Provide gueridon service
SITHFAB019 Plan and monitor espresso coffee service
Food Safety
SITXFSA001 Use hygienic practices for food safety
SITXFSA002 Participate in safe food handling practices
SITXFSA003 Transport and store food
Gaming
SITHGAM001 Provide responsible gambling services
SITHGAM002 Attend gaming machines
SITHGAM003 Operate a TAB outlet
SITHGAM004 Conduct Keno games
SITHGAM005 Analyse and report on gaming machine data
SITHGAM006 Deal Baccarat games
SITHGAM007 Conduct Big Wheel games
SITHGAM008 Deal Blackjack games
SITHGAM009 Deal Poker games
SITHGAM010 Deal Pontoon games
SITHGAM011 Conduct Rapid Roulette games
SITHGAM012 Conduct Roulette games
SITHGAM013 Conduct Sic Bo games
SITHGAM015 Attend casino gaming machines
SITHGAM016 Deal Caribbean Stud games
SITHGAM017 Deal Casino War games
SITHGAM018 Deal Mississippi Stud games
SITHGAM019 Conduct Rapid Baccarat games
SITHGAM020 Conduct Rapid Big Wheel games
SITHGAM021 Deal Three Card Poker games
Human Resource Management
SITXHRM002 Roster staff
Inventory
SITXINV002 Maintain the quality of perishable items
SITXINV003 Purchase goods
SITXINV004 Control stock
Kitchen Operations
SITHKOP006 Plan catering for events or functions
Languages other than English
SITXLAN003 Conduct oral communication in a language other than English
SITXLAN004 Conduct complex oral communication in a language other than English
SITXLAN005 Read and write information in a language other than English
Marketing and Public Relations
SITXMPR001 Coordinate production of brochures and marketing materials
SITXMPR002 Create a promotional display or stand
SITXMPR003 Plan and implement sales activities
SITXMPR004 Coordinate marketing activities
SITXMPR005 Participate in cooperative online marketing initiatives
Security
CPPSEC2012A Monitor and control individual and crowd behaviour
CPPSEC3018A Provide for the safety of persons at risk
Work Health and Safety
SITXWHS002 Identify hazards, assess and control safety risks
Working in Industry
SITHIND001 Use hygienic practices for hospitality service
SITHIND002 Source and use information on the hospitality industry
SITTIND001 Source and use information on the tourism and travel industry
Licensing/Regulatory Information

No occupational licensing, certification or specific legislative requirements apply to this qualification at the time of publication.

LLN & Computer Literacy – Help!

At Train N Trade we understand that not every person learns the same way or at the same pace. That’s why when you do this course with us, we will ensure that we identify and attend to any Language, Literacy or Numeracy short falls you may have. We will also look at your computer skills and literacy and ensure that you are at a level that is suited for the course, and if not, then we will dedicate additional time and effort to bring you up to speed. Before commencing any of our courses you are required to sit an LLN course and may be asked about your computer habits and required to complete some foundational computer skills. This is exercise will help us to identify any LLN or computer skill shortages you may have and make sure that we are able to help you to get up to speed.
Sometimes it’s hard to understand all these figures, so why not speak to a career advisor today! We are here to help you make the right decision on your study and career prospects!
All information for WORK WORK WORK sourced from:All information for WORK WORK WORK sourced from: https://www.myskills.gov.au/courses/details?Code=SIT40416

Sometimes it’s hard to understand all these figures, so why not speak to a career advisor today! We are here to help you make the right decision on your study and career prospects!

 Employment

Labour Market Information

Capture-13

Destination After Training (of all graduates)

Capture-19

Further Study Options

 Ready to start?

Select your study mode for details
Fee for Service
Online/Mixed Mode
Duration: Self paced, maximum 24 months
Location: Online with Skype tution
Classroom
Duration: 52 weeks
Location: Sydney

We offer all students the option to pay for their course via fee for service. To ensure that financial capacity does not get in the way of achieving your goals we offer two payment methods:

  1. Pay your course fees in full upfront; or
  2. A fortnightly payment plan.

We offer unbeatable quality and service, at competitive pricing.

RPL & Skills Recognition
Location: Australia Wide

Candidates often commence courses and modules with existing knowledge, skills, and experience that are relevant to their field of study. These attributes may have been gained in educational or practical settings (paid or voluntary) both in Australia or overseas. Recognising a candidates’ prior learning involves giving them credit towards a vocational qualification for the formal and informal learning experiences they have previously completed. For example, if you have previously worked in an office, you may have gained some skills that can be used as credit toward a business administration qualification. Likewise, if you have spent time helping out at a tuition centre for underpriviledged children, you may have some experience that is relevance to a teaching certification.

Essentially, RPL may mean that you do not have to complete all the modules, maybe none of them, in a given course of study to attain the full qualification.

Who Can Apply for the RPL Process?

Anyone who has previous knowledge, experience, or skills that are relevant to the course of study that they want to complete can apply for RPL, regardless of whether your training or experience was in Australia or abroad. To be successful, you need to be able to provide evidence of the skills and knowledge you have gained.

Please note that this service is offered in partnership with our exclusive education facilitator, Qualify Me!

Process

1. FREE SKILLS ASSESSMENT

You need to have valid industry experience in order to qualify for this RPL program. When you first touch base, we will help you identify your skills and advise on whether this qualification is right for you. As a rule of thumb if you have more than 2 years experience in your field, then you are likely to be eligible.

2. EVIDENCE PORTFOLIO
  • Valid Identification
  • Resume: We need your resume showing details of your work history, job description including your duties and places you worked in.
  • list showing relevant employment history
  • letter of employment
  • reference letters: get a reference letter from your current & past employers detailing your job title, your duties, how long you worked there and any special skills you have. Reference letters should show approximately four (4) years experience (in total).
  • Certificates/ transcripts from formal training
  • Work samples/change plans
  • Supervisor’s reports
  • Customer/client feedback
  • Position description
  • Response to questions/interview
  • Other evidence: it’s a good idea to include any other documents as evidence.
3. SKILLS CHECK
  1. You will be having a conversation covering questions for each unit with our qualified assessor
  2. The assessor may choose to also perform a practical observation.
  3. Where gap training is required, you will need to complete theory or practical assessments as required. Theory components can be completed from home and practical components can be completed at your work site.
4. QUALIFIED!

All certificates are Nationally Recognised.

Govt. Funding
Online/Mixed Mode
Duration: Self paced, maximum 24 months
Location: Sydney Region
Classroom
Duration: 52 weeks
Location: Sydney

This training is subsidised by the NSW Government Funding. Australian Institute of Innovation and Technology has been allocated funding under Smart and Skilled for this course the regions specified in the summary box.

General Eligibility

To be eligible for Smart and Skilled funding at the time of enrolment in an approved qualification you must either:

  • Live or work in NSW (determined by postcode of the usual place of residence or place or work); OR
  • Live in a defined interstate NSW border area (as identified by a postcode in the list set out in the Operating Guidelines) and is Australian Aboriginal or Torres Strait Islander

You must also:

  • Be an Australian citizen; or permanent Australian resident; or humanitarian visa holder; or New Zealand citizen, and
  • Are aged 15 years or older, and
  • Are no longer in secondary education, and
  • Comply with any relevant program eligibility criteria outline

Full Qualification Eligibility

In addition to the general eligibility, to be able to receive subsidised funding under Smart and Skilled Entitlement Full Qualification Program you must not have completed a post-school qualification at Certificate IV level or higher.

Note that if a person acquires a disability after completion of post-school qualification at Certificate IV level or higher and needs retraining in a new entry level career, and provides sufficient evidence that the qualification is necessary as part of a rehabilitation program and that the injury was sustained post school qualification then that person will be eligible to receive Subsidised Training in that Qualification.

To find out if you are eligible for this government funding, try our quick eligibility check. 

Traineeship/
Apprenticeship
Location: Capital Region, Central Coast, Coffs Harbour – Grafton, Far West and Orana, Hunter Valley excl Newcastle, Illawarra, Mid North Coast, Murray, New England and North West, Newcastle and Lake Macquarie Richmond – Tweed, Riverina, Southern Highlands and Shoalhaven, Sydney
Delivery: Workbased

This training is subsidised by the NSW Government Funding. Australian Institute of Innovation and Technology has been allocated funding under Smart and Skilled for this course the regions specified in the summary box.

General Eligibility

To be eligible for Smart and Skilled funding at the time of enrolment in an approved qualification you must either:

  • Live or work in NSW (determined by postcode of the usual place of residence or place or work); OR
  • Live in a defined interstate NSW border area (as identified by a postcode in the list set out in the Operating Guidelines) and is Australian Aboriginal or Torres Strait Islander

You must also:

  • Be an Australian citizen; or permanent Australian resident; or humanitarian visa holder; or New Zealand citizen, and
  • Are aged 15 years or older, and
  • Are no longer in secondary education, and
  • Comply with any relevant program eligibility criteria outline

Traineeship/Apprenticeship/Apprenticeship Program Eligibility

In addition to the general eligibility to be able to receive subsidised funding under Smart and Skilled Entitlement Traineeship/Apprenticeship/Apprenticeship Program you must:

  • At the time of Commencement in an Approved Qualification be New Entrant Trainee and have a Training Contract; and
  • Have the Approved Qualification shown on your Training Contract.

Note: Those whom are approved or registered as Existing Worker trainees are not eligible for subsidised training under Smart and Skilled Program

To find out if you are eligible for this government funding, try our quick eligibility check.