SIR30212 – Certificate III in Retail Operations

SIR30212 – Certificate III in Retail Operations

 Online/Mixed Mode  RPL & Skills Recognition  Smart & Skilled


This qualification provides the skills and knowledge for an individual to be competent in retail operations. Work would be undertaken in various retail store settings, such as specialty stores, supermarkets, department stores and retail fast food outlets.


Career Opportunities

  • Sales Assistant
  • Senior Sales Assistant
  • Customer Service assistant
  • Point-of-sale Operator
  • Outside School Hours CoOrdinator

Further information on this qualification can be found by contacting our Student Support Team or visiting


Upon successful completion of this qualification you can undertake further study:

  • SIR30312 Certificate III in Retail Supervision
  • SIR30412 Certificate III in Business-to-Business Sales
  • SIR40212 Certificate IV in Retail Management
  • SIR50112 Diploma of Retail Management
  • SIR50212 Diploma of Visual Merchandising.

 Course Details

Entry Requirements & Pre-Requisites

undertake this qualification, individuals will have previous retail experience in roles, such as:

  • applying point-of-sale handling procedures
  • interacting with customers
  • operating retail technology
  • performing stock control procedures
  • applying safe work practices
  • communicating in the workplace
  • minimising theft

Examples of evidence of retail experience may include:

  • job descriptions and references from current or past employers
  • an entry interview to determine retail operational experience.
  • All participants will be required to undertake a language, literacy and numeracy (LLN) assessment prior to undertaking training to ensure they have the required skills to undertake training at this level
  • For online delivery you will require access to a computer, internet connection and email, appropriate software (Microsoft Word and Excel or similar) and range of commonly used business equipment (photocopier, faxes, binder, telephone, answering machine)
  • You may be required to access an actual workplace or simulated environment to undertake assessment tasks depending on the elective units selected



There are no pre-requisite units for this qualification.
For additional information regarding the specific units listed please visit (Certificate III in Retail Operations) .

Unit Outline

You will be required to be competent in 14 units, consisting of 6 core unit and 8 elective units of competency as below.

  • a minimum of 5 units must be selected from the elective unit list below
  • a maximum of 3 units may be selected from any relevant Training Package or accredited course first packaged at AQF level 2, 3 or 4.

The choice of elective units must be guided by the core function or role of the current or intended work environment, local industry requirements, and the characteristics of the AQF level of this qualification.

All electives chosen must contribute to a valid, industry-supported vocational outcome.




Core units
SIRXCOM101 Communicate in the workplace to support team and customer outcomes
SIRXIND101 Work effectively in a customer service environment
SIRXSLS201 Sell products and services
SIRXSLS303 Build relationships with customers
SIRXWHS101 Apply safe work practices
SIRXWHS302 Maintain store safety
Elective units 
SIRXADM002A Coordinate retail office
Cleaning and Maintenance
SIRXCLM101 Organise and maintain work areas
Client and Customer Service
SIRXCCS201 Apply point-of-sale handling procedures
SIRXCCS202 Interact with customers
SIRXCCS203 Promote loyalty programs
SIRXCCS304 Coordinate interaction with customers
SIRXCOM202 Communicate with customers using technologies
Computer Operations and ICT Management
SIRXICT001A Operate retail technology
SIRXICT303 Operate retail information technology systems
SIRXFIN003A Produce financial reports
SIRXFIN201 Balance and secure point-of-sale terminal
Food Safety
SIRRFSA302 Monitor food safety program
SIRXINV001A Perform stock control procedures
SIRXINV002A Maintain and order stock
Management and Leadership
SIRXMGT001A Coordinate work teams
SIRXMGT002A Maintain employee relations
Marketing and Public Relations
SIRXMPR001A Profile a retail market
SIRXMER202 Plan, create and maintain displays
SIRXMER303 Coordinate merchandise presentation
SIRXMER304 Present products
Product Knowledge
SIRRRPK006A Recommend liquor products
SIRRRPK007A Recommend and fit clothing or footwear products and services
SIRRRPK008A Recommend jewellery products and services
SIRRRPK009A Recommend toddler and baby products
SIRRRPK010A Recommend home and home improvement products and services
SIRRRPK011A Recommend books or newsagency services
SIRRRPK012A Recommend business and leisure products and services
SIRRRPK013A Hire and sell video and DVD products and services
SIRRRPK214 Recommend specialised products and services
SIRXRPK001A Recommend health and nutritional products and services
SIRXRPK002A Recommend hair, beauty and cosmetic products and services
Quality and Innovation
SIRXQUA001A Develop innovative ideas at work
Retail Food
SITHFAB009A Provide responsible service of alcohol
Retail Post
SIRRPOS004A Handle customer interviews and applications
Risk Management and Security
SIRXRSK201 Minimise loss
SIRWSLS301 Build sales relationships
SIRWSLS302 Process product and service data
SIRWSLS303 Analyse and achieve sales targets
SIRWSLS304 Build sales of branded products
SIRXSLS002A Advise on products and services
SIRXSLS304 Coordinate sales performance
Licensing/Regulatory Information

No licensing, legislative, regulatory or certification requirements apply to this qualification at the time of endorsement.

LLN & Computer Literacy – Help!

At Train N Trade we understand that not every person learns the same way or at the same pace. That’s why when you do this course with us, we will ensure that we identify and attend to any Language, Literacy or Numeracy short falls you may have. We will also look at your computer skills and literacy and ensure that you are at a level that is suited for the course, and if not, then we will dedicate additional time and effort to bring you up to speed. Before commencing any of our courses you are required to sit an LLN course and may be asked about your computer habits and required to complete some foundational computer skills. This exercise will help us to identify any LLN or computer skill shortages you may have and make sure that we are able to help you to get up to speed.

 Credit Transfer

Credit Transfer involves the awarding of credit towards a qualification, granted to participants on the basis of outcomes gained through participation in courses with another RTO.

Credit Transfer can be granted for one or more units which make up the units in a qualification or accredited course with Train n Trade.

If you believe you are entitled to Credit Transfer, please discuss this with your Trainer/Assessor who will assist you.

 Ready to start?

Select your study mode for details
Online/Mixed Mode
Duration: Self paced, maximum 24 months
Location: Online with Skype tuition
Price: $1,500
RPL & Skills Recognition
Location: Australia Wide

Candidates often commence courses and modules with existing knowledge, skills, and experience that are relevant to their field of study. These attributes may have been gained in educational or practical settings (paid or voluntary) both in Australia or overseas. Recognising a candidates’ prior learning involves giving them credit towards a vocational qualification for the formal and informal learning experiences they have previously completed. For example, if you have previously worked in an office, you may have gained some skills that can be used as credit toward a business administration qualification. Likewise, if you have spent time helping out at a tuition centre for underpriviledged children, you may have some experience that is relevance to a teaching certification.

Essentially, RPL may mean that you do not have to complete all the modules, maybe none of them, in a given course of study to attain the full qualification.

Who Can Apply for the RPL Process?

Anyone who has previous knowledge, experience, or skills that are relevant to the course of study that they want to complete can apply for RPL, regardless of whether your training or experience was in Australia or abroad. To be successful, you need to be able to provide evidence of the skills and knowledge you have gained.



You need to have valid industry experience in order to qualify for this RPL program. When you first touch base, we will help you identify your skills and advise on whether this qualification is right for you. As a rule of thumb if you have more than 2 years experience in your field, then you are likely to be eligible.

  • Valid Identification
  • Resume: We need your resume showing details of your work history, job description including your duties and places you worked in.
  • list showing relevant employment history
  • letter of employment
  • reference letters: get a reference letter from your current & past employers detailing your job title, your duties, how long you worked there and any special skills you have. Reference letters should show approximately four (4) years experience (in total).
  • Certificates/ transcripts from formal training
  • Work samples/change plans
  • Supervisor’s reports
  • Customer/client feedback
  • Position description
  • Response to questions/interview
  • Other evidence: it’s a good idea to include any other documents as evidence.
  1. You will be having a conversation covering questions for each unit with our qualified assessor
  2. The assessor may choose to also perform a practical observation.
  3. Where gap training is required, you will need to complete theory or practical assessments as required. Theory components can be completed from home and practical components can be completed at your work site.

All certificates are Nationally Recognised.

Smart & Skilled

General Eligibility

To be eligible for Smart and Skilled funding at the time of enrolment in an approved qualification you must either:

  • Live or work in NSW (determined by postcode of the usual place of residence or place or work); OR
  • Live in a defined interstate NSW border area (as identified by a postcode in the list set out in the Operating Guidelines) and is Australian Aboriginal or Torres Strait Islander

You must also:

  • Be an Australian citizen; or permanent Australian resident; or humanitarian visa holder; or New Zealand citizen, and
  • Are aged 15 years or older, and
  • Are no longer in secondary education, and
  • Comply with any relevant program eligibility criteria outline

Full Qualification Eligibility

In addition to the general eligibility, to be able to receive subsidised funding under Smart and Skilled Entitlement Full Qualification Program you must not have completed a post-school qualification at Certificate IV level or higher.

Note that if a person acquires a disability after completion of post-school qualification at Certificate IV level or higher and needs retraining in a new entry level career, and provides sufficient evidence that the qualification is necessary as part of a rehabilitation program and that the injury was sustained post school qualification then that person will be eligible to receive Subsidised Training in that Qualification.

To find out if you are eligible for this government funding, try our quick eligibility check.