This qualification provides the skills and knowledge for an individual to be competent in retail operations. Work would be undertaken in various retail store settings, such as specialty stores, supermarkets, department stores and retail fast food outlets.
Further information on this qualification can be found by contacting our Student Support Team or visiting www.training.gov.au
Upon successful completion of this qualification you can undertake further study:
undertake this qualification, individuals will have previous retail experience in roles, such as:
Examples of evidence of retail experience may include:
There are no pre-requisite units for this qualification.
For additional information regarding the specific units listed please visit www.training.gov.au (Certificate III in Retail Operations) .
You will be required to be competent in 14 units, consisting of 6 core unit and 8 elective units of competency as below.
The choice of elective units must be guided by the core function or role of the current or intended work environment, local industry requirements, and the characteristics of the AQF level of this qualification.
All electives chosen must contribute to a valid, industry-supported vocational outcome.
|SIRXCOM101||Communicate in the workplace to support team and customer outcomes|
|SIRXIND101||Work effectively in a customer service environment|
|SIRXSLS201||Sell products and services|
|SIRXSLS303||Build relationships with customers|
|SIRXWHS101||Apply safe work practices|
|SIRXWHS302||Maintain store safety|
|SIRXADM002A||Coordinate retail office|
|Cleaning and Maintenance|
|SIRXCLM101||Organise and maintain work areas|
|Client and Customer Service|
|SIRXCCS201||Apply point-of-sale handling procedures|
|SIRXCCS202||Interact with customers|
|SIRXCCS203||Promote loyalty programs|
|SIRXCCS304||Coordinate interaction with customers|
|SIRXCOM202||Communicate with customers using technologies|
|Computer Operations and ICT Management|
|SIRXICT001A||Operate retail technology|
|SIRXICT303||Operate retail information technology systems|
|SIRXFIN003A||Produce financial reports|
|SIRXFIN201||Balance and secure point-of-sale terminal|
|SIRRFSA302||Monitor food safety program|
|SIRXINV001A||Perform stock control procedures|
|SIRXINV002A||Maintain and order stock|
|Management and Leadership|
|SIRXMGT001A||Coordinate work teams|
|SIRXMGT002A||Maintain employee relations|
|Marketing and Public Relations|
|SIRXMPR001A||Profile a retail market|
|SIRXMER202||Plan, create and maintain displays|
|SIRXMER303||Coordinate merchandise presentation|
|SIRRRPK006A||Recommend liquor products|
|SIRRRPK007A||Recommend and fit clothing or footwear products and services|
|SIRRRPK008A||Recommend jewellery products and services|
|SIRRRPK009A||Recommend toddler and baby products|
|SIRRRPK010A||Recommend home and home improvement products and services|
|SIRRRPK011A||Recommend books or newsagency services|
|SIRRRPK012A||Recommend business and leisure products and services|
|SIRRRPK013A||Hire and sell video and DVD products and services|
|SIRRRPK214||Recommend specialised products and services|
|SIRXRPK001A||Recommend health and nutritional products and services|
|SIRXRPK002A||Recommend hair, beauty and cosmetic products and services|
|Quality and Innovation|
|SIRXQUA001A||Develop innovative ideas at work|
|SITHFAB009A||Provide responsible service of alcohol|
|SIRRPOS004A||Handle customer interviews and applications|
|Risk Management and Security|
|SIRWSLS301||Build sales relationships|
|SIRWSLS302||Process product and service data|
|SIRWSLS303||Analyse and achieve sales targets|
|SIRWSLS304||Build sales of branded products|
|SIRXSLS002A||Advise on products and services|
|SIRXSLS304||Coordinate sales performance|
No licensing, legislative, regulatory or certification requirements apply to this qualification at the time of endorsement.
At Train N Trade we understand that not every person learns the same way or at the same pace. That’s why when you do this course with us, we will ensure that we identify and attend to any Language, Literacy or Numeracy short falls you may have. We will also look at your computer skills and literacy and ensure that you are at a level that is suited for the course, and if not, then we will dedicate additional time and effort to bring you up to speed. Before commencing any of our courses you are required to sit an LLN course and may be asked about your computer habits and required to complete some foundational computer skills. This exercise will help us to identify any LLN or computer skill shortages you may have and make sure that we are able to help you to get up to speed.
Credit Transfer involves the awarding of credit towards a qualification, granted to participants on the basis of outcomes gained through participation in courses with another RTO.
Credit Transfer can be granted for one or more units which make up the units in a qualification or accredited course with Train n Trade.
If you believe you are entitled to Credit Transfer, please discuss this with your Trainer/Assessor who will assist you.
Candidates often commence courses and modules with existing knowledge, skills, and experience that are relevant to their field of study. These attributes may have been gained in educational or practical settings (paid or voluntary) both in Australia or overseas. Recognising a candidates’ prior learning involves giving them credit towards a vocational qualification for the formal and informal learning experiences they have previously completed. For example, if you have previously worked in an office, you may have gained some skills that can be used as credit toward a business administration qualification. Likewise, if you have spent time helping out at a tuition centre for underpriviledged children, you may have some experience that is relevance to a teaching certification.
Essentially, RPL may mean that you do not have to complete all the modules, maybe none of them, in a given course of study to attain the full qualification.
Anyone who has previous knowledge, experience, or skills that are relevant to the course of study that they want to complete can apply for RPL, regardless of whether your training or experience was in Australia or abroad. To be successful, you need to be able to provide evidence of the skills and knowledge you have gained.
Please note that this service is offered in partnership with our exclusive education facilitator, Qualify Me!
You need to have valid industry experience in order to qualify for this RPL program. When you first touch base, we will help you identify your skills and advise on whether this qualification is right for you. As a rule of thumb if you have more than 2 years experience in your field, then you are likely to be eligible.
All certificates are Nationally Recognised.Free Skills Assessment
To be eligible for Smart and Skilled funding at the time of enrolment in an approved qualification you must either:
You must also:
In addition to the general eligibility, to be able to receive subsidised funding under Smart and Skilled Entitlement Full Qualification Program you must not have completed a post-school qualification at Certificate IV level or higher.
Note that if a person acquires a disability after completion of post-school qualification at Certificate IV level or higher and needs retraining in a new entry level career, and provides sufficient evidence that the qualification is necessary as part of a rehabilitation program and that the injury was sustained post school qualification then that person will be eligible to receive Subsidised Training in that Qualification.
To find out if you are eligible for this government funding, try our quick eligibility check.Check your Eligibility